Return Policy
SECTION 1 - Returns & Refunds
All conditions outlined below follow The Australian Consumer Law Consumer Rights & Guarantees.
We will always do our best to accommodate where applicable. Please read all of the information below and instructions provided on each product page to ensure you are using our products correctly and safely.
 Once you have made a purchase, you have agreed to all the sections and points outlined below. If you have any questions or concerns regarding a return, please email us using our Contact form on the ‘Contact Us’ page.    Â
Our money back guarantee policy lasts 14 days, which really is our "Risk Free - Money Back Guarantee." If you receive your item and you change your mind within those 14 days, then you are entitled to a full refund.
If it’s been over 14 days and you request a refund due to a broken/faulty product, please be prepared to show us how the product arrived broken and an honest explanation as to why it took over 14 days to inform us of the faulty product. We may require that you provide us with either an image or video showing that the product was damaged and/or not working.
Note, based on Australian Consumer Law, there is no time limit on refunds if the item has arrived faulty or broken. But we encourage you to be honest and inform us at the earliest inconvenience. Â Â Â Â Â Â Â Â Â Â Â Â Â Â
Refunds are not applicable if 14 days go by and:
- You have received your order and have changed your mind
- The order or specific products were placed by mistake and you let us know after the 14 days
- You found the product cheaper elsewhere
- Misused the product in any way that caused the damage or against our advice
- Decided you no longer had use for it
- Knew or were made aware of the faults before purchasing the product